I can’t connect to my vehicleUpdated a year ago

This issues comes up from time to time. Nothing to be worried about! 

Please check the following 

1. Place your key in ‘Run’  Position (ENGINE OFF / ACCESSORIES ON ) 

Once you plug in the Auto Agent®, it immediately tries to gather data from your truck's engine computer. If the ECM (Engine Control Module) isn't active before you try to connect, the app will display a message indicating it can't communicate with your truck. 

To ensure a smooth connection, turn your vehicle's key to the 'Run' position before attempting to connect. This activates your ECM, enabling the app to retrieve the correct data.

2. Check your bypass cable connections ( applicable on all 2018+ models only ) 

This is most likely the issue - check your bypass cable connections and ensure it is all good. Here is an article to assist you https://the-diesel-dudes.gorgias.help/en-US/ezlynk-bypass-cable---cummins-specific-286607

If you are still running into issues with connecting the truck to your EZLYNK, please call Ezlynk directly and have them take a look into what is going on.