Return PolicyUpdated a year ago

We guarantee our tuners will work, so any faulty tuners that are not fixable will be replaced.

The way we define a faulty tuner is as such: One that does not turn on, is damaged beyond usability in transit, or one that does not perform a basic function, such as a button not working, the screen malfunctioning or the associated cables not connecting to the device correctly due to a manufacturer defect. 

We work in the realm of custom tuning and software, sometimes tuners will show an error code, this does not mean the tuner is faulty. This does not mean the tuner is eligible for replacement or refund. 

Instead, what this means is our tech support needs to be contacted and we will fix this error for you remotely. 

Error codes are uncommon, most tuners install the tune without any problems the first time. 

But, sometimes there is a minor fix that needs to be made, or an error was made during the installation process. These problems do not mean the product is faulty, these are uncommon, yet fixable hurdles our tech support team can assist you with. 

We include installation instructions with our tuners to assist you and to prevent most problems that may occur. But if you get stuck or are unsure, reach out to our support team by opening a support ticket. 

Returns, Cancellations & Refunds

Our return/refund policies below apply to customer changing their mind about their order for any and all reasons.

Our return & refund policy is different for each item, so please read carefully as some items are not eligible for returns and refunds, while some are eligible with conditions. 

Please refer to the individual product's return policy on the specific product page. 

Any item that requires custom tuning is not eligible for a return or refund. 

All exhaust systems and DPF/CAT delete pipes are final sale and not eligible for a refund or return. However, if you receive a faulty product or the wrong product, we will send you a replacement. 

EGR Delete kits are eligible for a refund within 30 days of purchase, only if they are in their original packaging and have not been used (ie: installed). 

If you cancel your order before it is shipped out, there is a 3.5% transaction fee. You will not pay this fee if your products are already sent to you, only the restocking fees mentioned above. 

If parts are missing or damaged, please reach out to [email protected] with a picture of what you received and one of our team members will assist you.