Returns and RefundsUpdated 25 minutes ago
Return Policy
We want you to be happy with your order. Before starting a return, check below to see if your item qualifies — our policy varies by product type, and some items are final sale. If you're not sure, reach out and we'll help you figure it out.
Does My Item Qualify for a Return?
Only EGR delete kits are eligible for returns, and only when all of the following apply:
Within 30 Days of Purchase
Your return request must be submitted within 30 days of your original purchase date.
In Original Packaging
The item must be in its original, unopened packaging exactly as it arrived.
Uninstalled & Unused
The item must not have been installed on your vehicle or used in any way.
What to Include When You Contact Us
To get your return started, reach out to our support team with the following two photos. This helps us verify the condition of the item and process things quickly for you.
Photo of All Items Laid Out
Lay all components out flat and take a clear photo. This shows us that all parts are present and the item is in its original condition.
Photo of the Shipping Label on the Box
Take a photo of the outside of the box showing the shipping label with your name, address, and tracking number clearly visible.
Items That Are Not Eligible for Returns
The following items are final sale and cannot be returned or refunded, for any reason:
Exhaust Systems & Delete Pipes (DPF/CAT)
All pipes are final sale. If you received a faulty or incorrect item, contact us — we'll send a replacement.
Tuners
All tuners are non-refundable. Getting an error code doesn't mean your tuner is faulty — most errors are fixable remotely by our tech support team. Contact support and we'll get you sorted. A tuner is only considered faulty if it won't turn on, was damaged in transit, or has a hardware defect.
Custom Tuning & Software
Any item that includes custom tuning is non-refundable once the tune has been applied.
Other Common Situations
I Want to Cancel My Order
If your order hasn't shipped yet, you can cancel — but a 3.5% transaction fee applies. If it's already on its way, no cancellation fee applies and you'll need to wait for delivery first.
I Received the Wrong Item
We're sorry about that. Email us at [email protected] with a photo of what you received and your order number. We'll get the right item sent out to you.
My Item Arrived Damaged or Has Missing Parts
Email [email protected] with a photo of what you received. We'll review and arrange a replacement for any damaged or missing components.
Still have questions about your return?
Our support team is happy to help. Have your order number ready and we'll get back to you as quickly as possible.