Returns and RefundsUpdated 7 days ago
Return Policy
Find your situation below and we'll walk you through your options. If you're not sure, reach out and we'll help you figure it out.
Does My Item Qualify for a Return?
Returns are available on tuning devices, cables & accessories, and EGR kits, and only when all of the following apply:
Within the Return Window
Your return request must be submitted within the item's corresponding return window from your purchase date.
In Original Packaging
The item must be in its original, unopened packaging exactly as it arrived.
Uninstalled & Unused
The item must not have been installed on your vehicle or used in any way.
What to Send When You Contact Us
Reach out to our support team with the following two photos. This helps us verify the condition of the item and process things quickly for you.
Photo of All Items Laid Out
Lay all components out flat and take a clear photo. This shows us that all parts are present and the item is in its original condition.
Photo of the Shipping Label on the Box
Take a photo of the outside of the box showing the shipping label with your name, address, and tracking number clearly visible.
Items That Are Not Eligible for Returns
The following items are final sale and cannot be returned or refunded for any reason. If your item is defective or incorrect, see the sections below — those cases are handled differently.
Exhaust Systems & Delete Pipes (DPF/CAT)
All pipes are final sale. If you received a faulty or incorrect item, contact us — we'll send a replacement.
Tuners
All tuners except Minimaxx are non-refundable. Getting an error code doesn't mean your tuner is faulty — most errors are fixable remotely by our tech support team. Contact support and we'll get you sorted.
Custom Tuning & Software
Any item that includes custom tuning is non-refundable once the tune has been applied.
I Received the Wrong Item
If we sent the wrong item, we'll make it right — this applies to all product types, including final sale items.
Take a photo of what you received
Include both the item and the shipping label on the outside of the box.
Contact us with your order number and photos
Email [email protected] or open a support ticket.
We'll sort the rest
Our team will review and get the correct item on its way to you.
My Item Arrived Damaged or Has Missing Parts
Don't send anything back before contacting us first. Here's what to do:
Document what you received
Photograph the damage clearly, or lay all parts out to show what's missing.
Email us your order number and photos
Send to [email protected] — please do not send the item back before hearing from us.
We'll arrange a replacement
Once we review your photos, we'll get the damaged or missing components replaced for you.
My Item Is Faulty or Defective
All items we sell include a manufacturer warranty. If your item has a confirmed defect, you may be eligible for a full refund, exchange, or replacement.
Confirmed Hardware Defect
Item won't turn on, was damaged in transit, or has a clear manufacturer fault (e.g. buttons not working, screen malfunction). Contact us with photos or a short video showing the issue.
Getting Error Codes?
Error codes are not a defect. Most of these are vehicle or software issues our tech support team can fix remotely — contact support before assuming your item is faulty.
I Want to Cancel My Order
Before It Ships
We can cancel your order. Contact us as soon as possible — orders can ship quickly.
After It Ships
We're unable to cancel once the order is in transit. Please wait for delivery and contact us from there.
Still have questions about your return?
Our support team is happy to help. Have your order number ready and we'll get back to you as quickly as possible.