Warranty, Protection & Priority ProcessingUpdated 11 hours ago
The Diesel Dudes
Add-On Coverage
Warranty, Protection & Priority Processing
Everything you need to know about what your add-ons cover and how to file a claim.
Added coverage to your order? This article explains exactly what each add-on covers, what it doesn't, and the fastest way to get your claim started. Find your add-on below and follow the steps.
Overview
What Each Add-On Covers
1-Year Warranty
Full Bundle
- Tuner: Electrical malfunctions & firmware glitches → replacement
- EGR Kit: Missing parts or premature wear on machined parts
- Exhaust: Premature wear → new pipe, clamps & hangers
- Term: 1 year from purchase date
💡 Buying all three individual warranties separately costs more. The bundle covers all three items for less.
1-Year Warranty
Tuners
- Electrical malfunctions → full replacement at no cost
- Firmware & software failures
- Term: 1 year from purchase date
Not covered: Physical damage from drops, moisture, or misuse
1-Year Warranty
Exhaust
- Premature wear on the exhaust pipe, clamps & hangers → new exhaust provided
- Term: 1 year from purchase date
1-Year Warranty
EGR Kit
- Machined parts that arrive missing or wear prematurely → replacement
- Term: 1 year from purchase date
Not covered: Damage caused by improper installation
Priority Processing
- Moves your order to the front of the queue ahead of standard orders
- Same-day processing instead of the usual 24–48 hours
Note: Affects processing speed only — does not upgrade the shipping method or speed up delivery transit time
Shipping Protection
- Items damaged in transit are eligible for replacement
Not covered: Bench flash orders
Note: Lost or stolen packages may not be covered. Contact us and we'll confirm whether your situation qualifies before we proceed.
Note: Lost or stolen packages may not be covered. Contact us and we'll confirm whether your situation qualifies before we proceed.
Compare
Coverage at a Glance
| Scenario | Warranty — Tuner | Warranty — Exhaust | Warranty — EGR Kit | Shipping Protection |
|---|---|---|---|---|
| Electrical malfunction | ✅ Covered | ✕ N/A | ✕ N/A | ✕ Not covered |
| Firmware / software failure | ✅ Covered | ✕ N/A | ✕ N/A | ✕ Not covered |
| Premature wear | ✕ N/A | ✅ Covered | ✅ Covered | ✕ Not covered |
| Missing machined parts | ✕ N/A | ✕ N/A | ✅ Covered | ✕ Not covered |
| Physical damage / drops / misuse | ✕ Not covered | ✕ N/A | ✕ Not covered | ✕ Not covered |
| Item damaged during shipping | ✅ Covered if unusable | ✅ Covered if unusable | ✅ Covered if unusable | ✕ N/A |
| Improper installation damage | ✕ N/A | ✕ N/A | ✕ Not covered | ✕ Not covered |
| Lost / stolen package | ✕ Not covered | ✕ Not covered | ✕ Not covered | ✅ Covered |
| Bench flash orders | ✕ N/A | ✕ N/A | ✕ N/A | ✕ Excluded |
💡 Good to know: If you have warranty coverage on all three items (tuner, exhaust, EGR kit), Shipping Protection mainly adds value for accessories not covered by any warranty — like harness plugs. The Full Bundle is also cheaper than buying all three warranties separately.
Claims
How to File a Claim
🛡️ Warranty Claims
Tuner · Exhaust · EGR Kit · Full Bundle
Before You File — Check These First
- Your warranty add-on covers the specific item you're claiming for
- The issue qualifies — refer to the coverage overview above
- The claim is within 1 year of your purchase date (not install date)
- The issue is not caused by physical damage, drops, moisture, misuse, or improper installation
- Open a support ticket with your order number and a description of the issue — include photos if the item is visibly damaged
- Our support team will diagnose the issue — for tuners, this is usually done remotely; for exhaust and EGR items, additional photos may be requested
- If the issue is covered, a replacement will be arranged at no cost — you won't need to return the defective item unless specifically asked
- If the issue is not covered under your warranty, the team will advise on your next steps
Received a damaged item? Don't install it before contacting us — installing a damaged part may affect your claim eligibility.
⚡ Priority Processing
Processing speed only — not a shipping upgrade
What Priority Processing Does
- Moves your order to the front of the fulfillment queue
- Same-day processing instead of the standard 24–48 hour window
- Does not change the shipping method or reduce delivery transit time
- If your order hasn't been processed same-day and you purchased Priority Processing, open a support ticket with your order number right away
- Our support team will verify your order and manually escalate it to the front of the fulfillment queue
- You'll receive your shipping confirmation once processing is complete
Note: Priority Processing affects the time between order placement and shipment only. Once shipped, delivery time is determined by the carrier and the shipping method selected — not by this add-on.
📦 Shipping Protection
Transit damage
Confirmed Coverage
- Items damaged in transit are eligible for replacement
- Coverage begins from the moment the item ships
- Bench flash orders are excluded
- Lost or stolen packages — confirm with the team before advising the customer
- Take clear photos of the damaged item and packaging — including the shipping label on the outside of the box
- Open a support ticket with your order number and attach your photos
- Our support team will review your claim and confirm coverage, then arrange a replacement
- Do not discard the damaged item or packaging until the claim is resolved — we may need it for the carrier investigation
Important: Do not install a damaged item before filing your claim. Damaged items that have been installed may no longer be eligible for replacement under Shipping Protection.
FAQ
Common Questions
📅
When Does the Warranty Start?
All warranties start from the date of purchase, not the install date. Make sure to file your claim within one year of your order date.
📦
Do I Need to Return the Defective Item?
Not always. For tuners, diagnosis is usually remote. For exhaust and EGR items, photos are typically enough. The team will let you know if a return is needed.
🔁
Can I Have Both a Warranty and Shipping Protection?
Yes — but if you have warranty coverage on all three items, Shipping Protection mainly adds value for accessories not covered by any warranty, like harness plugs.
⚡
Why Hasn't My Priority Order Shipped Yet?
Priority Processing guarantees same-day processing, not same-day shipping. Contact us with your order number and we'll check on it right away.
💰
Full Bundle vs. Individual Warranties?
The Full Bundle covers your tuner, exhaust, and EGR kit together in one plan — cheaper than buying all three individually.
⚠️
What's Not Covered by Any Add-On?
Physical damage from drops or misuse, damage from improper installation, and bench flash orders (for Shipping Protection). Error codes on their own don't qualify — reach out to our support team first and we'll help diagnose the issue.